WHO WE ARE
Junk Command ("we," "us," or "our") provides junk removal and related services in Port Huron, St. Clair County, and surrounding Michigan communities. This Privacy Policy explains how we collect, use, and share information when you visit https://www.getjunkcommand.com, request a quote, call or text us, or otherwise interact with our business.
Contact: info@junkcommand.com · 810-336-5865
INFORMATION WE COLLECT
We collect information you provide and information generated by your use of our site and communications channels:
- Contact details — name, phone number, email address, service address, and city.
- Job details — descriptions of junk to remove, preferred timing, access notes, and messages you send through forms, SMS, or email.
- Photos and media — images or videos you upload or text us to help estimate volume and quote accurately. Do not upload images of unrelated third parties without permission or sensitive documents you do not intend to share.
- Technical data — IP address, browser type, device information, referring pages, and general usage analytics cookies or similar technologies if enabled on our site.
HOW WE USE YOUR INFORMATION
- Respond to quote requests and schedule junk removal jobs
- Estimate pricing from photos and job descriptions
- Communicate by phone, SMS, or email about your request
- Provide customer service and follow up after completed work
- Improve our website, routing, and service quality
- Comply with legal obligations and protect against fraud or abuse
- Send service-related messages; marketing texts only where permitted and with consent where required
CRM AND SERVICE PROVIDERS (INCLUDING GOHIGHLEVEL)
We use business tools to manage leads and customer communications, which may include GoHighLevel (GHL) or similar customer relationship management (CRM), form, and messaging platforms. Information you submit through quote forms, photo uploads, or conversations may be stored in those systems so our team can respond, schedule, and keep records of your job.
Service providers process data on our behalf under contractual obligations to protect it and use it only for providing their services to us (hosting, CRM, SMS/email delivery, analytics, payment processing if applicable). We do not sell your personal information.
PHONE, SMS, AND CALL RECORDING
When you call or text 810-336-5865, we use your number and message content to provide quotes and service. Message and data rates may apply. You can opt out of promotional SMS by following opt-out instructions in those messages (for example, replying STOP) where applicable. Operational messages about an active job may still be necessary to complete service you requested.
COOKIES AND ANALYTICS
Our site may use cookies or similar technologies for basic functionality, performance measurement, and marketing attribution. You can control cookies through your browser settings. Disabling cookies may affect some site features.
HOW LONG WE KEEP DATA
We retain quote and job records for as long as needed to provide service, maintain business records, resolve disputes, and meet legal or accounting requirements. Photos submitted for quoting may be kept with the related lead or job file and deleted or anonymized when no longer needed for those purposes.
YOUR CHOICES
You may request access to or correction of personal information we hold about you, or ask us to delete information where applicable law allows, by emailing info@junkcommand.com. We may need to verify your identity before fulfilling a request. Some records must be retained for legitimate business or legal reasons.
CHILDREN
Our services are directed to adults arranging junk removal. We do not knowingly collect personal information from children under 13.
SECURITY
We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure; please use care when sending photos or personal details electronically.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of our site or services after an update means you acknowledge the revised policy.
CONTACT
Questions about privacy? Email info@junkcommand.com or call 810-336-5865.